Frequently Asked Questions
Everything you need to know about your JuJuBe shopping experience.
What materials are used in JuJuBe bags?
We pride ourselves on using high-quality, durable materials. Most of our bags feature Teflon-treated outer fabrics for stain resistance and Agion-treated linings to help protect against the growth of odor-causing bacteria and mold.
How should I clean my JuJuBe product?
Many of our bags are machine washable! We recommend washing on a cold, gentle cycle and air drying to maintain the integrity of the fabric and hardware. Always check the specific care tag inside your bag for detailed instructions.
What is your return policy?
We offer a 30-day return window for items in new, unused condition with original tags attached. Please note that items marked as 'Final Sale' are not eligible for returns or exchanges.
Do you offer international shipping?
Yes, JuJuBe ships to many countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout. Please be aware that international orders may be subject to customs duties and taxes.
Does my bag come with a warranty?
JuJuBe offers a Limited Lifetime Warranty against manufacturing defects on products purchased from authorized retailers. This covers issues like hardware failure or stitching defects, but does not cover normal wear and tear or accidents.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number. You can use this number on our website or the carrier's portal to monitor your package's progress.